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Support For
Motorola MBP854CONNECT
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Knowledge Base
General Questions
When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do?
When I am in "remote mode", the video stops after 5 minutes. How do I view for longer?
What are the supported browsers for accessing from my PC/ Mac®?
Noise interference on your device
How many users can access the Camera at one time?
What is the significance of LED flashing?
Noise interference on your Parent Unit
What is the meaning of "Local Camera" and "Remote Camera"?
My camera seems to warm up when the Nightvision is used, is this normal?
I am unable to receive a new password although I have used the "Forgot password" option.
How do I know when the battery is low or needs to charge ?
When does the camera's firmware get updated?
If you forgot your password
I am not able to access my Camera.
Which platforms are supported for accessing my Camera?
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Troubleshooting
When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video.
Why do I not hear any sound when I am accessing a remote Camera?
During setup on device for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails
No display
How do I download the App for Android™ and iOS devices?
I am unable to login even after registration.
Even though I am accessing my Camera from the same Wi-Fi network, I still find my Camera is shown as remote.
What does it mean when I get this message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later ?
When adding a new Camera to my account, why am I not able to find any Cameras to add ?
I receive an error message saying: "Email ID is not registered"
I found interference caused by my other web cam devices.
What to do if I lost connection with my WiFi system?
I am having power issues with my monitor or camera unit. How can I find out if the issue is with the power cord, the battery or the adapter port?
The clock on my parent unit resets itself.
What should I do If the Baby Unit has lost its link with the Parent Unit ?
The sound alert setting threshold is not right.
I am having issues with incorrect temperature reading, my camera going off line or trouble with my screen freezing. Is my product faulty or is there a fix for this?
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Warranty Information
How to obtain warranty service or other information
Consumer products and accessories limited warranty
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This case will only be valid for email communication. If you wish to call please use the get a case number link
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: support@motorolastore.com
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